I – INTRODUCTION
At Cross the Ages, we respect your privacy and are committed to protecting the personal data we collect when you interact with our websites. This privacy policy explains how we collect, use, store, and share your information across our two websites:
- Showcase Website (at the main address): This site aims to inform users about game updates, such as features, game mechanics, the release of the Lore book, and news articles.
- Portal (at portal.crosstheages.com): This site allows users to create accounts, purchase game products, and manage transaction-related information.
Cross The Ages, the publisher of these websites, may collect personal data about users. In the context of using www.crosstheages.com and www.portal.crosstheages.com (hereinafter referred to as the "Site"), Cross the Ages may collect online data that directly identifies users (hereinafter referred to as "the User" or "You") and process such data. Cross the Ages is strongly committed to ensuring compliance with applicable laws, including Andorran Law 15/2003 of December 18, 2003, on personal data protection and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
This privacy policy (hereinafter the "Policy") applies to all Users who:
- Access and browse the websites www.crosstheages.com and www.portal.crosstheages.com.
- Register and make online purchases on www.portal.crosstheages.com.
The data controller for your personal data is Cross the Ages, SAS, with a capital of €1,000, registered at the Marseille Trade and Companies Registry under number 895 249 928, headquartered at 45 Rue Fongate, 13006 Marseille (France). The Data Protection Officer at Cross the Ages can be contacted by email at [email protected] or by mail at the company’s headquarters.
II – INFORMATION COLLECTED
The table below outlines the main characteristics of data processing performed by Cross the Ages. For more details on purposes or data types, you may send a request via email to [email protected].
2.1 On the Cross the Ages showcase website:
We collect only analytical data to understand and improve your user experience, including:
| Data Collected | Purpose | Legal Basis for Processing |
|---|---|---|
| Pages viewed | Understanding needs and preferences to improve content and navigation | Cookie consent |
| Time spent on the site | Evaluating relevant content | Cookie consent |
| Interactions with content | Providing personalized content and enhancing the platform | Cookie consent |
| Approximate geographic origin (anonymous) | Analyzing user origin to optimize site languages and improve user experience | Cookie consent |
| Identification data | Newsletter subscriptions | Consent |
2.2 On the Cross the Ages portal:
When creating an account and using our services, we collect personal and transactional data, including:
| Data Collected | Purpose | Legal Basis for Processing |
|---|---|---|
| Identification data (name, first name, email) | User account creation | Pre-contractual/contractual execution, consent |
| Identification data | Customer and support management | Contract execution |
| Identification data (username) | Managing user requests/support | Contract execution |
| Identification data | Audience measurement, statistics | Legitimate interest |
| Email address | Service improvement | Legitimate interest |
| Encrypted password | User account creation | Pre-contractual/contractual execution, consent |
| Local wallet | Facilitating reconnection | Pre-contractual/contractual execution, consent |
| Transactions/purchases | Tracking purchases and transactions for optimal service | Contract execution |
III – DATA SHARING
Your personal data is never sold to third parties. However, it may be shared with:
- Third-party service providers:
- Google Analytics (showcase site) for traffic analysis.
- Payment providers for processing portal transactions.
- Legal authorities:
- When necessary to comply with regulatory or legal obligations.
Data Retention:
- Showcase site data: Retained for a maximum of 26 months (Google Analytics).
- Portal data: Retained as long as your account is active or as required by legal obligations (e.g., transactions).
IV – DATA SECURITY
We implement robust security measures to protect your information, including:
- Encryption of sensitive data (passwords and wallets).
- Limited access to personal data.
- Monitoring suspicious activity on our platforms
V – YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request access to your personal data.
- Rectification: Correct inaccurate information.
- Erasure: Delete your data (within legal limits).
- Objection: Object to the use of your data for specific purposes.
- Portability: Retrieve your data in a readable format.
- Restriction: Request the restriction of data processing.
You can exercise your rights by contacting us:
- By email: [email protected]
- By mail: 45 Rue Fongate, 13006 Marseille
VI – POLICY UPDATES
We may update this privacy policy at any time. Any changes will be posted on this page with an updated date.
COOKIE POLICY
This policy explains how we use cookies on our websites, their purpose, and your choices regarding their use.
- What is a cookie?
A cookie is a small text file stored on your device when you visit a website. Cookies allow us to collect information about your interactions with our websites and improve your user experience. - Types of cookies we use:
- Strictly necessary cookies: Essential for the proper functioning of our websites (e.g., user session management on portal.crosstheages.com).
- Analytical cookies: Used on the showcase site to collect anonymous navigation data (e.g., Google Analytics).
- Functional cookies: Customize your experience by saving preferences (e.g., remembering your wallet address for future logins).
Performance cookies: Optimize the speed and efficiency of our websites.
